Human Resource Management For Tourism Hospitality And Leisure

Author: Tom Baum
Publisher: Cengage Learning EMEA
ISBN: 9781844801961
Size: 70.72 MB
Format: PDF, Docs
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Human Resource Management For Tourism Hospitality And Leisure from the Author: Tom Baum. Human Resource Management for the Tourism, Hospitality and Leisure Industries uses a strategic and issues-driven approach to present a reflective analysis of how human resource evolves in the context of international tourism, hospitality and leisure. Drawing on wide-ranging, international academic and application sources to illustrate the debates and vital issues that exist within people management in this sector, this book is designed to develop studentsa critical understanding of why things operate in the manner that they do and how the international context creates diversity in the application of management principles. In addition, this process of reflecting on human resource issues will allow students to arrive at ideas and solutions that will assist them in the workplace.

Human Resource Management For Hospitality Tourism And Events

Author: Dennis Nickson
Publisher: Routledge
ISBN: 1136001468
Size: 72.13 MB
Format: PDF
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Human Resource Management For Hospitality Tourism And Events from the Author: Dennis Nickson. Please note: this title will publish in January 2012. This textbook explores the policies and practices employed in the management of people working in the tourism, hospitality and events industries. It considers the nature of these industries and the varied approaches that organizations take with the handling of matters such as recruitment, health and welfare and remuneration. This book is enriched with topical case studies that describe and illustrate the human resource management behaviour of airlines, hotel chains and other international companies in the sector, providing real world industry perspective. With a clear, reader friendly layout containing chapter outlines and objectives and examples of best practice, this is the ideal guide to HRM for any student on a hospitality, tourism or related course.

Globalizing Human Resource Management

Author: Paul Sparrow
Publisher: Psychology Press
ISBN: 9780415305532
Size: 52.39 MB
Format: PDF
View: 556
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Globalizing Human Resource Management from the Author: Paul Sparrow. Establishing the agenda for global HR, this book looks through the eyes of HR professionals themselves. It gives a broad, coherent overview of the field of IHRM and a detailed, practical analysis of what is needed to be successful in this crucial area of modern management. A number of key questions are addressed: Does IHRM drive the business agenda more than domestic HRM? What is the impact of IHRM on organizational effectiveness? What are the keys to success in IHRM? Drawing upon current research conducted as part of the Chartered Institute of Personnel and Development's Globalization Research Project the text includes data from surveys of HR professionals and company practice as well as longitudinal case studies.

Human Resource Management In The Hotel Industry

Author: Kim Hoque
Publisher: Psychology Press
ISBN: 9780415208093
Size: 76.60 MB
Format: PDF, Kindle
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Human Resource Management In The Hotel Industry from the Author: Kim Hoque. Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry. Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed.

Human Resource Management For Hospitality Services

Author: Alistair L. Goldsmith
Publisher: Cengage Learning EMEA
ISBN: 9781861520951
Size: 76.30 MB
Format: PDF, ePub, Docs
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Human Resource Management For Hospitality Services from the Author: Alistair L. Goldsmith. HRM for Hospitality Services offers a concise approach to human resource practice within the hospitality industry, while giving sufficient depth of coverage for degree level students. HRM for Hospitality Services offers a concise approach to human resource practice within the hospitality industry, while giving sufficient depth of coverage for degree level students.

Empowerment

Author: Conrad Lashley
Publisher: Routledge
ISBN: 0750652446
Size: 60.89 MB
Format: PDF, ePub
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Empowerment from the Author: Conrad Lashley. 'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced. A well-established and proven management technique Empowerment as a vital part of HR Strategy International industry case studies

Timeshare Management

Author: Tammie J. Kaufman
Publisher: Elsevier
ISBN: 0750685999
Size: 26.40 MB
Format: PDF, ePub, Mobi
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Timeshare Management from the Author: Tammie J. Kaufman. Vacation ownership is becoming a mainstream travel product. Continued growth based on number of units sold and an increasing number of international brands has placed this segment in a very strong position. As the market continues to grow there is an increasing demand for clear and engaging sources of information on the key issues and components of vacation ownership, from both hospitality management students and the public. This book updates hospitality students in this vacation sector, provides the key background information, explanation of the growth, the components to vacation ownership management and an overview of opportunities in vacation ownership management. Timeshare Management provides the understanding of the financing, marketing, sales, management, and human resource issues surrounding the subject - vital to any hospitality and tourism student. * Provides an overview of vacation ownership management by sharing the segment's history, terms, and rules * Offers skills that are necessary for success in this segment * Establishes best practice examples through a case study format

Service Quality Management In Hospitality Tourism And Leisure

Author: Connie Mok
Publisher: Routledge
ISBN: 1136386564
Size: 66.19 MB
Format: PDF, ePub, Mobi
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Service Quality Management In Hospitality Tourism And Leisure from the Author: Connie Mok. Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

Human Resource Management For The Hospitality And Tourism Industries

Author: Dennis Nickson
Publisher: Butterworth-Heinemann
ISBN: 9780080966489
Size: 27.33 MB
Format: PDF, ePub, Docs
View: 195
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Human Resource Management For The Hospitality And Tourism Industries from the Author: Dennis Nickson. Please note: this title will publish in January 2012. This textbook explores the policies and practices employed in the management of people working in the tourism, hospitality and events industries. It considers the nature of these industries and the varied approaches that organizations take with the handling of matters such as recruitment, health and welfare and remuneration. This book is enriched with topical case studies that describe and illustrate the human resource management behaviour of airlines, hotel chains and other international companies in the sector, providing real world industry perspective. With a clear, reader friendly layout containing chapter outlines and objectives and examples of best practice, this is the ideal guide to HRM for any student on a hospitality, tourism or related course. . Updated and refreshed chapters covering the latest developments in HRM and the tourism, hospitality and events industries . Many new 'HRM in practice' boxed examples that put the theory discussed in the book into real life context . A new chapter focused on HRM management in the events sector

Human Resource Management For Events

Author: Lynn Van der Wagen
Publisher: Routledge
ISBN: 1136397248
Size: 63.28 MB
Format: PDF, Docs
View: 2420
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Human Resource Management For Events from the Author: Lynn Van der Wagen. Human Resource Management for Events is the first text to cover management of human resources in the event environment. Linking theory, research and application it covers the differing and various types of event in which human resource management is key, such as: * Business Events - a vast sector including events people who manage conferences, exhibitions, incentive trips and individual business travel. * Sporting Events - this sector includes sporting events ranging from the Olympic Games, Rugby World Cup, Soccer World Cup, Tour de France, Grand Prix to many smaller, local sporting events. * Arts and Entertainment - the logistics, risk and financial issues facing entertainment events are leading to the development of more sophisticated operational skills for this sector. Music festivals are increasingly popular. * Public Events - civic ceremonies, parades, celebrations, festivals and protests all fall within the scope of public events. Planning, approval and risk management are increasingly on the agenda for all levels of government. The particular challenges provided by such events are varied. The size of the workforce explodes at the time of the event to include the event management team, many paid staff, hundreds of volunteers and multiple contractors, such as food vendors and cleaning teams. Everyone working on the site comes into the scope of the event workforce. Little time is available for training and motivation plays a key role in retention and customer service. Decision making occurs on the run and the event is over before anyone can think about performance appraisal. The environment is further characterised by a fast pace, high stress levels and many workers are fatigued by the bump in period before the event audience pours through the gates to add yet another level of pressure. These features of the human resources environment are quite different to those of the traditional workforce. Human Resource Management for Events is vital reading for both students and practitioners involved in this crucially important aspect of event management.