Human Resource Management For Tourism Hospitality And Leisure

Author: Tom Baum
Publisher: Cengage Learning EMEA
ISBN: 9781844801961
Size: 66.60 MB
Format: PDF
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Human Resource Management For Tourism Hospitality And Leisure from the Author: Tom Baum. Human Resource Management for the Tourism, Hospitality and Leisure Industries uses a strategic and issues-driven approach to present a reflective analysis of how human resource evolves in the context of international tourism, hospitality and leisure. Drawing on wide-ranging, international academic and application sources to illustrate the debates and vital issues that exist within people management in this sector, this book is designed to develop studentsa critical understanding of why things operate in the manner that they do and how the international context creates diversity in the application of management principles. In addition, this process of reflecting on human resource issues will allow students to arrive at ideas and solutions that will assist them in the workplace.

Human Resource Management For Tourism Events Hospitality And Leisure

Author: Tom Baum
ISBN: 9781446268728
Size: 21.57 MB
Format: PDF, ePub
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Human Resource Management For Tourism Events Hospitality And Leisure from the Author: Tom Baum. This text is essential reading for tourism, events, hospitality and leisure students taking human resources management-related modules at undergraduate and postgraduate levels.

Service Quality Management In Hospitality Tourism And Leisure

Author: Connie Mok
Publisher: Routledge
ISBN: 1136386564
Size: 40.65 MB
Format: PDF, Kindle
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Service Quality Management In Hospitality Tourism And Leisure from the Author: Connie Mok. Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

Human Resource Management For The Hospitality And Tourism Industries

Author: Dennis Nickson
Publisher: Elsevier
ISBN: 0750665726
Size: 16.34 MB
Format: PDF
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Human Resource Management For The Hospitality And Tourism Industries from the Author: Dennis Nickson. Dennis Nickson takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries.

Human Resource Management In The Hotel Industry

Author: Kim Hoque
Publisher: Psychology Press
ISBN: 0415208092
Size: 36.86 MB
Format: PDF, Kindle
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Human Resource Management In The Hotel Industry from the Author: Kim Hoque. Over the last decade, human resource management has come to be viewed as the dominant paradigm within which analyses of the world of work have been located. This volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry. Common perceptions of management practices in the hotel industry typically include work intensification, high labour turnover, lack of training and poor career prospects, and casualised terms and conditions of employment. Using data from a survey of over 200 hotels, this book challenges such stereotypes by demonstrating that this part of the service sector is just as likely to have experimented with new approaches to HRM as the manufacturing industry. It suggests that primary influences on managerial decision-making in the hotel industry are no different from the primary influences affecting decision-making elsewhere, countering the argument that mainstream management theories are inapplicable within the hotel industry. Furthermore, where hotels emphasise the importance of service quality enhancement and where they introduce HRM as an integrated, mutually supporting package of practices, a strong relationship between HRM and organisational performance is proposed.

Globalizing Human Resource Management

Author: Paul Sparrow
Publisher: Psychology Press
ISBN: 9780415305532
Size: 18.24 MB
Format: PDF
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Globalizing Human Resource Management from the Author: Paul Sparrow. Establishing the agenda for global HR, this book looks through the eyes of HR professionals themselves. It gives a broad, coherent overview of the field of IHRM and a detailed, practical analysis of what is needed to be successful in this crucial area of modern management. A number of key questions are addressed: Does IHRM drive the business agenda more than domestic HRM? What is the impact of IHRM on organizational effectiveness? What are the keys to success in IHRM? Drawing upon current research conducted as part of the Chartered Institute of Personnel and Development's Globalization Research Project the text includes data from surveys of HR professionals and company practice as well as longitudinal case studies.

Human Resource Management For Events

Author: Lynn Van der Wagen
Publisher: Routledge
ISBN: 1136397248
Size: 33.19 MB
Format: PDF, ePub, Mobi
View: 7410
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Human Resource Management For Events from the Author: Lynn Van der Wagen. Human Resource Management for Events is the first text to cover management of human resources in the event environment. Linking theory, research and application it covers the differing and various types of event in which human resource management is key, such as: * Business Events - a vast sector including events people who manage conferences, exhibitions, incentive trips and individual business travel. * Sporting Events - this sector includes sporting events ranging from the Olympic Games, Rugby World Cup, Soccer World Cup, Tour de France, Grand Prix to many smaller, local sporting events. * Arts and Entertainment - the logistics, risk and financial issues facing entertainment events are leading to the development of more sophisticated operational skills for this sector. Music festivals are increasingly popular. * Public Events - civic ceremonies, parades, celebrations, festivals and protests all fall within the scope of public events. Planning, approval and risk management are increasingly on the agenda for all levels of government. The particular challenges provided by such events are varied. The size of the workforce explodes at the time of the event to include the event management team, many paid staff, hundreds of volunteers and multiple contractors, such as food vendors and cleaning teams. Everyone working on the site comes into the scope of the event workforce. Little time is available for training and motivation plays a key role in retention and customer service. Decision making occurs on the run and the event is over before anyone can think about performance appraisal. The environment is further characterised by a fast pace, high stress levels and many workers are fatigued by the bump in period before the event audience pours through the gates to add yet another level of pressure. These features of the human resources environment are quite different to those of the traditional workforce. Human Resource Management for Events is vital reading for both students and practitioners involved in this crucially important aspect of event management.

Marketing Tourism Hospitality And Leisure In Europe

Author: Susan Horner
Publisher: Arden Shakespeare
Size: 33.98 MB
Format: PDF, ePub, Docs
View: 7218
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Marketing Tourism Hospitality And Leisure In Europe from the Author: Susan Horner. This text looks at marketing from a European perspective. In addition to case studies, it considers differences in consumer behaviour between European countries. The text is supported by student exercises and adopts a student-centered learning approach.

Seasonality In Tourism

Author: Tom Baum
Publisher: Routledge
ISBN: 1136367071
Size: 50.96 MB
Format: PDF
View: 5253
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Seasonality In Tourism from the Author: Tom Baum. Seasonal variation in demand is a reality for most tourism destinations. This work provides a balanced overview of the evidence and issues relating to tourism seasonality using European, North American and Pacific Rim cases and research evidence.

International Tourism And Hospitality In The Digital Age

Author: Kumar, Suresh
Publisher: IGI Global
ISBN: 1466682698
Size: 19.77 MB
Format: PDF, Docs
View: 7631
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International Tourism And Hospitality In The Digital Age from the Author: Kumar, Suresh. Tourism is one of the most rapidly evolving industries of the twenty-first century. The economy of many countries all over the world depends on their ability to attract visitors and maintain a distinct edge in a highly competitive market. International Tourism and Hospitality in the Digital Age brings together the best practices for growth, development, and strategic management within the tourism and hospitality industries. Highlighting comparative research that explores the cross-cultural contexts and societal implications of tourism, this book is an essential resource for professionals, researchers, academics, and students interested in a contemporary approach to promoting, managing, and maximizing profitability of leisure and recreation services.